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Beam Development and Training Ltd

  1. Terms of Use​​

    1. Purchase of subscription allows named individual access only​

    2. Distribution or reselling of Beam Development and Training Ltd training content is prohibited 

    3. Individual users must not share log in details with others

    4. Sharing of Beam Development and Training Ltd training courses on social channels is prohibited 

  2. User Access

    1. User log in panel is located at 

    2. User log in details - Username is email provide to Beam Development and Training Ltd at payment stage

    3. User log in details - Passwords are set on first time entry of the Wellbeing Library

    4. User log in troubleshoot - Contact admin at

    5. User log in troubleshoot - forgotten passwords. User can reset passwords using forgotten password automation. Further issues contact admin at

  3. Enrollment 

    1. User will be enrolled within 24 hrs of payment confirmation 

    2. User enrollment with be confirmed with automated log in details sent to user email from payment stage

    3. We recommend bookmarking log in page 

  4. Course Troubleshooting​

    1. Issues with accessing courses contact instructor at 

  5. Certificates & CPD 
    1. Certificates will be available to download to PDF from the dashboard, these are not issued automatically 

    2. Courses that are CPD accredited carry certificates marked with the CPD certified logo and are obtainable upon 100% course completion. Beam Development and Training Ltd certificates are not official CPD certificates. If you require official recorded CPD records for professional use please contact with your completion certificate and the CPD course will be logged with The CPD Certification Service.

    3. The CPD Certification service will issue the certificate to named user with 28 days of submission.

    4. The CPD Certification service will not use your data for any other reason and to issue your certificate.

    5.  Beam Development and Training Ltd are certified members of The CPD Certification Service - Member Profile 

    6. Certificates will be issued on all courses once 100% complete. You can monitor course progress from dashboard​

  6. Accessibility ​

    1. Access to the wellbeing library is available on IOS and Andriod systems 

    2. Access to the wellbeing library is available on desktop/mobile/tablets devices 

  7. Payments ​

    1. Payments are made to Beam Development and Training Ltd​

    2. This may appear as Beam Training or Beam on your bank statement

    3. Monthly payments are recurring from date of initial payment, we cannot change you subscription payment date

    4. For monthly payment users the minimum term is for 12 months 

    5. For monthly payment users after the 12 month period is over all further payment are on a rolling monthly basis.

    6. No additional or hidden fees are required to access all features and courses in the wellbeing library

    7. If there is a failed payment our system will attempt to 3 times to obtain the payment.

    8. Failed payments result in suspension of user access to the wellbeing library.

    9. For failed payments accounts will be suspended within 24 hours 

    10. If payment details have not been updated within 72 hours account data will be removed from our system permanently 

    11. For annual payments Beam Development will collection on the same date 12 months from the date of initial purchase.

    12. For problems or queries about payment issues please contact 

  8. Refunds 

    1. Refunds not are granted unless named user cannot access our learning platform, evidence is required within 14 days of initial payment​

    2. Refunds will be granted in exceptional circumstances at the discretion of Beam Development and Training Ltd

  9. Cancellations ​

    1. Monthly payments can be cancelled after 12 monthly payments have been made. ​

    2. If named users cancel before 12 month period is up named user is liable to for the remainder of the subscription term. Payments need to be made to Beam Development and Training Ltd

    3. Cancellations of monthly payment users in exceptional circumstances are made at Beam Development and Training Ltd discretion. 

    4. Cancellations monthly users after the 12 month period is complete then 30 days notice is required before payment cancellation is made.

    5. Cancellations need to be in writing 30 days before subscription is cancelled 

    6. Annual payments can be cancelled within 30 days notice in writing to 

    7. Annual payment users will have access for the full 12 months within their payment term.

    8. User course/ learning data is removed from our system when user cancels subscription.

  10. Your Data ​

    1. We do not pass on your data to third party companies ​

    2. Your data will only be used to informed you on information relating to the wellbeing library and Beam Development and Training

  11. Competitions 

    1. Competition prizes cannot be exchanged for money ​

    2. Competition prizes cannot be sold on to 3rd parties 

    3. Competition rules are stated on 

    4. To be elligable to win a prize you must successfully complete the rules 

    5. Selection of the prize winner/s will be conducted by an auto generated name picker

    6. Please ensure your email is correct so we are able to contact you to organise deliver or appointment of prize 

    7. Winners will be announced on our social channels FaceBook Instagram LinkedIn Twitter 

    8. If you are unable to claim your prize within 30 days the random name generator will be used to select a new winner 

    9. Any issues or complaints regarding all competitions can be addressed to

Privacy Statement

This is the privacy notice of Beam Development & Training Ltd who manages This website. In this document, "we", "our", or "us" refer to Beam Development & Training Ltd.


This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at 

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

1.             Data Protection Officer

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO Tom Weaver at

2.             Data we process

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

Your contact information includes information such as address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

Technical data includes you internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

For example, we may aggregate profile data to assess interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

3.             Special personal information

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We do not collect any special personal information about you.

4.             If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

The basis on which we process information about you

The law requires us to determine under which of six defined basis we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

5.             Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

·                verify your identity for security purposes

·                sell products to you

·                provide you with our services

·                provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

6.             Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at However, if you do so, you may not be able to use our website or our services further.

7.             Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

·                whether the same objective could be achieved through other means

·                whether processing (or not processing) might cause you harm

·                whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

·                record-keeping for the proper and necessary administration of our business

·                responding to unsolicited communication from you to which we believe you would expect a response

·                protecting and asserting the legal rights of any party

·                insuring against or obtaining professional advice that is required to manage business risk

·                protecting your interests where we believe we have a duty to do so

8.             Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

9.             Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

10.          Communicating with us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

11.          Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

12.          Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

·                to track how you use our website

·                to record whether you have seen specific messages we display on our website

·                to keep you signed in our site

·                to record your answers to surveys and questionnaires on our site while you complete them

·                to record the conversation thread during a live chat with our support team

13.          Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.                   

14.          Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

15.          Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

16.          Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

17.          Data may be processed outside the European Union

Our websites are hosted in the UK.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

·                the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

·                the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union [, specifically that in the country of …].

·                we comply with a code of conduct approved by a supervisory authority in the European Union [, specifically that in the country of …].

·                we are certified under an approved certification mechanism as provided for in the Act.

·                both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information.

Control over your own information

18.          Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

19.          Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you should contact us to make that request.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

20.          Removal of your information

If you wish us to remove personally identifiable information from our website, you should contact us at to make your request.

This may limit the service we can provide to you.

21.          Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

22.          Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian

23.          How you can complain

If you are not happy with our privacy policy or if you have any complaint then you should tell us.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

24.          Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

·                to provide you with the services you have requested;

·                to comply with other law, including for the period demanded by our tax authorities;

·                to support a claim or defence in court.   

25.          Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

26.          Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us at

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